MyADPO portal

Go to MyADPO portal

Depending on your role and access rights, the MyADPO portal gives you direct access to ADPO’s digital services. Book a time slot for trucks to load or unload goods and/or access your customer data, including stock information, handling reports, invoices and more, all in one place.

Book your timeslot View your customer reports Request customer access

  • How can I book timeslots?

    By taking the following actions:

    1. Go to ADPO’s portal environment by clicking this link
    2. First time you need to create a user by clicking ‘Register’ in the bottom left corner and fill out your personal info. You’ll get an activation e-mail.
    3. Sign in with your e-mail address and password
    4. In the portal environment, click on the tile ‘Slot Booking – Book your timeslot’
    5. Follow the steps in the app

  • Can I book timeslots for all ADPO group locations?

    Yes. Timeslot booking is currently available for:

    ADPO (HQ) – Haven 1111, Steenlandlaan 3, 9130 Kallo
    Liefkenshoek Logistic Hub NV (LLH) – Haven 1931, Geslecht, 9130 Beveren-Kruibeke-Zwijndrecht
    ADPO Logistic Park (ALP) – Haven 1280, Steentijdstraat, 9130 Verrebroek

  • Can I book timeslots for all kinds of orders?

    Timeslots can currently be booked for:

    • Bulk orders – loading and unloading from tanks
    • Packed orders – loading and unloading packaged products such as drums and IBCs

    For packed orders, the following time blocks apply:

    • 08:00–10:30
    • 10:30–13:00
    • 13:00–15:30

    Blending orders (bulk) will be added at a later stage.

  • How can I report a technical issue or contact ADPO directly?

    First, try logging out and signing in again.

    If the issue persists, contact ADPO and include:

    • your customer reference
    • your preferred date and time
    • a short description of the issue
    • preferably a screenshot showing the problem.

  • How come the timeslot that I want is not available anymore?

    A timeslot may be unavailable for several reasons:

    • It falls on a weekend or public holiday
    • The booking deadline has passed
    • The maximum capacity for that time has been reached
    • The relevant tank or nearby tanks are already occupied
    • Required resources are unavailable, for example due to maintenance
    • Specific customs requirements apply

    For next-working-day bookings, the deadline is currently 13:00 for packed goods and 14:00 for bulk goods.

  • To whom the confirmation e-mail is sent and what does it contain?

    After booking, a confirmation e-mail with a summary of your booking is sent to:

    • the e-mail address entered during the booking
    • the customer/product owner contact, if their details are available in ADPO’s system

    The confirmation also contains a QR code that the driver can use to self-register at the kiosk upon arrival.

  • What are my liabilities?

    You may only book a timeslot for an order for which you have been authorised by the customer/product owner.

    You are responsible for:

    • selecting and handling the correct order
    • complying with the terms and conditions shown in the application and included in the confirmation e-mail
    • Non-compliance may lead to legal action.

  • What is the ‘customer reference’?

    The customer reference is the order reference provided by the customer/product owner whose goods will be loaded or unloaded.
    If you do not know the reference number, contact the customer/product owner and ask them for the correct reference.

Ready to streamline your liquid logistics?

Talk to our team and discover how ADPO can create a more efficient, flexible and fully integrated logistics flow for your business.

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